News | Get Reconnected Within 24 Hours

Troubleshoot easily from home
Some connectivity issues are minor and can be easily solved with a few tweaks. For these situations, our EasyFix Self-Service feature is a convenience tool that saves you time and trouble.

• Self diagnose and troubleshoot for faster restoration on any connectivity issues.
• Easy DIY steps to restore internet connection, telephony, and unifiTV performance.
• Auto-creation of ticket (report) or access to Live Chat agent for further assistance

Keeping you one step ahead of issues
Our team at unifi will take the initiative to notify you of any unifi connectivity or physical service failure on TM’s network in our effort to keep you informed. Rest easy with the knowledge that your connection will be restored in short order. Via whatsapp/SMS and myunifi app...

• Receive upfront alerts via SMS and myunifi app push notification on internet service failure before you even notice it.
• Simplified user confirmation of service disruption to auto-create support tickets for prompt restoration.

Stay updated at all times
Receive current updates on the status of your service requests. This enables you to track real-time progress of service and technical requests, including #unifiCareCrew details.

All service restoration details and progress at your fingertips.

• View and track real-time progress and updates via the myunifi app.
• Ability to view assigned #unifiCareCrew details.